In just over a year, NesGPT has grown from a pilot project to a global Generative AI platform adopted by over 90,000 employees across Nestlé. Designed to provide fast, secure, and compliant access to GenAI and company knowledge, NesGPT is now a daily tool supporting a wide range of business functions—from HR to Legal, from Compliance to Manufacturing.

This session will retrace the journey of NesGPT: how it started, scaled adoption across markets and departments, and built a modular system based on LLMs, Retrieval-Augmented Generation (RAG), and semantic search. You'll learn how Nestlé are making the assistant smarter by enriching it with internal company knowledge and domain-specific AI Assistants, and how they are making it more pervasive by integrating it directly into enterprise applications.

Giorgio will also share some of the key challenges they face—especially around content quality, freshness, and validation—as usage expands and expectations grow. Finally, the session will look ahead to Nestlé’s next milestones, including real-time feedback loops, deeper integration with core systems, and a unified experience across all channels.

Join us to discover how Nestlé is turning Generative AI from a technological promise into a global productivity and knowledge enabler.